CAREERS · ACCOUNT & GROWTH

Account & Growth Manager (f/m/d) - Shopify e-commerce

Remote (DACH)Full-time

About NICCOS

Everyone talks about Shopify. We make sure it actually works.
NICCOS is a 15-person Shopify Plus agency from Freiburg - focused on complex migrations, enterprise commerce, and conversion optimisation in the DACH region. 150+ migrations, typically 10-20% conversion uplift after launch, and up to 70% less ongoing engineering overhead. Our clients are established brands with seven- to eight-figure annual revenue - names like Groundies, MyCR7, and Smilodox.
No corporation. No BS. Real work.

You know the feeling when a store goes quiet after go-live? That does not happen here - and we need you for that.
As Account & Growth Manager you take ownership of your clients after migration, or for brands already on Shopify that want to grow with us. You are not just a point of contact - you think ahead: you spot opportunities before the client asks, bring growth ideas, and turn a successful migration into sustainable growth.
This is not classic support. You run projects, coordinate our designers and developers, analyse data, and make decisions - with real impact on your clients revenue.

Independent client care - You are the main contact for your accounts and run regular calls, including with several stakeholders at once. You build relationships based on trust and outcomes.
Identify growth - You spot optimisation potential in the store, develop growth ideas, and bring them to the client proactively - not only when they ask.
Build funnel analyses - You work with GA4, Hotjar, and similar tools, analyse conversion data, and turn it into concrete recommendations.
Support A/B testing - You shape hypotheses, coordinate implementation with design and development, and evaluate results.
Steer projects - You coordinate our designers and developers, prioritise work in ClickUp, and drive delivery of client requirements - structured, reliable, and with the big picture in mind.
Use the Shopify ecosystem - You know relevant apps, integrations, and Shopify capabilities and advise clients with confidence.

Agency or Shopify brand experience - you know how e-commerce projects work in practice
Solid Shopify skills - you know the platform, the app landscape, and typical setups
Project management skills - you keep the overview when multiple accounts and topics run in parallel. We use ClickUp
Strong communication - you are comfortable leading a call with five people, presenting results, and saying no when needed
Ownership - you take real responsibility for your accounts and outcomes. You do not wait to be told what to do; you drive topics forward
Growth mindset - you think in revenue, conversion, and customer value, not only tickets
Fluent German and good English

Experience with GA4, Hotjar, A/B testing tools, or comparable analytics solutions
Experience with funnel analyses and data-driven conversion optimisation
Background in growth or CRO

Enterprise projects with real brands - No toy projects; growing brands with seven- to nine-figure revenue

Small team, big impact - 15 people means your work matters, your voice is heard, short paths and fast decisions

Remote-first with flexibility - Work from anywhere with clear core hours, without micromanagement

Modern stack - Slack, ClickUp, Google Workspace, and Apple. You get a MacBook as your work device

Learning - We actively support your growth in the Shopify ecosystem, CRO, AI, and tracking

Events and workations - Industry events together and an annual team workation

Corporate benefits - Benefit programme via Probonio, available after probation

Bonus programme - Performance-based bonuses as part of your compensation

Competitive salary - Fair and transparent

You do not tick every box at 100%? Apply anyway. We look for people who think along and take responsibility - not perfect CVs.
Tell us in two or three sentences why you are excited about Shopify and e-commerce.
We will get back to you quickly. Promise.