From Shopware 6 to Shopify Plus: the digital platform for PHARMOS NATUR.
- Customer profiles migrated in a structured way
- 17,200
- Partners managed through a custom app
- 400+
- Bilingual customer journey
- DE & EN
- Source platform
- Shopware 6
- Target platform
- Shopify Plus
- Industry
- Green Luxury & natural cosmetics
- Scope
- Replatforming, UX, data & custom app
More than a platform change.
PHARMOS NATUR combines natural cosmetics, treatments, superfoods and an international partner network. Its established Shopware 6 landscape therefore needed more than a rebuild: it had to become a manageable commerce platform.
Connect brand and commerce
Products, ingredients, treatments and editorial content needed to form one consistent experience.
Move established data safely
Product, ingredient and customer data had to be restructured without losing the operational context.
Translate advice into digital journeys
Skin analysis, care routines, institutes, stores and spas needed to be discoverable and usable directly in the shop.
Make partner processes manageable
More than 400 affiliate partners required central administration and reliable checkout attribution.
One Shopify Plus platform for brand, advice and operations.
NICCOS handled concept, design, development, migration, integrations, quality assurance and launch within one shared project setup.
Custom storefront
A bespoke Shopify theme and UI kit translate the calm Green Luxury aesthetic into a clear, responsive journey.
Content with Metaobjects
Reusable structures for ingredients, editorial, treatments, sustainability and brand content give the team direct control.
Digital skin analysis
An interactive advisory tool guides customers to suitable products, applications and care routines.
Spa and store finder
Institutes, stores and spas can be filtered by category and found with contact, website and map information.
Custom affiliate app
A bespoke Shopify app manages 400+ partners through an interface and CSV, including status, category and contact data.
Checkout attribution
Customers can select their advising partner; that selection is stored on the order and available for reporting.
400+ partners. One controlled process.
The existing partner network is part of the business model. Rather than treating it as an external exception, the process was built directly into Shopify.
Central administration
Partners can be created, edited, activated, deactivated and imported by CSV.
Structured location data
Address, contact, phone, icon and category are maintained consistently and available in the finder.
Attribution through to the order
Partner selection at checkout provides a reliable basis for reporting and allocation.
From Shopware 6 to a controlled go-live.
The replatforming followed clear data, quality and launch gates.
Architecture and data model
Shopware structures, content, processes and integrations were assessed and reorganized for Shopify Plus.
Design and development
Storefront, content components, advisory features, finder and custom app were created in parallel within one design system.
Migration and internationalization
Product, ingredient and customer data were imported; navigation, content and forms were secured for German and English.
QA and cutover
Test orders, browser and mobile QA, payments, shipping, redirects, SSL and tracking were verified before the switch.
Go-live and hypercare
After the domain switch, NICCOS supported the launch with monitoring, rapid fixes and a documented handover.
Data and integrations built for daily operations.
The new interface is only the visible layer. Underneath it, customer service, CRM, marketing and international operations were reconnected.
17,200 customer profiles
First and last order date, order count and lifetime revenue were condensed and transferred to the customer profile.
Marketing infrastructure
GA4, Google Ads, Search Console, Merchant Center, Meta Pixel, Klaviyo and Reviews.io were connected and verified.
International operations
Language-specific navigation and shipping for Germany, Austria, Switzerland and Benelux were configured.
Consent and email
Consent management and email-domain authentication provide a reliable technical foundation.
Commerce logic
Voucher, discount and gift-card logic was implemented alongside existing GDI and Pathway processes.
Redirects and SEO
The previous URL structure was redirected in a controlled way and the platform move was technically safeguarded.
Technology and systems
- Shopify Plus
- Shopware 6
- Custom Shopify App
- Shopify Metaobjects
- Klaviyo
- Reviews.io
- GA4
- Google Ads
- Merchant Center
- Meta Pixel
- Consent Management
- GDI
- Pathway
What the replatforming delivered.
- One scalable commerce foundation replacing the established Shopware 6 landscape
- Shopify Plus
- Partners centrally managed and attributable at checkout
- 400+
- Customer profiles available with relevant historical context
- 17,200
Brand and advice in one system
Commerce, ingredient knowledge, treatments, skin analysis and location search form one connected experience.
Structures the team can maintain
The PHARMOS NATUR team can manage core product, content and partner data without relying on development.
A reliable base for what comes next
Data, integrations, tracking and documented processes create a controlled starting point for continued development.
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